Quality + Safety

At Tufts Medical Center, the patient is at the center of everything that we do. Our core commitment is to provide the highest quality of care to the patient in a safe environment. It is important that we also include the patient’s family and caregivers in the patient’s care, recognizing the importance of their support as the patient journeys through their illness.
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The safest care for our patients

We are committed to keeping our patients safe by adhering to strict standards and leading the way in new initiatives that ensure the safety of our patients. In order to meet our commitment we must:

  • Encourage all patients and their families/caregivers to be a part of the patient-centered care we deliver
  • Implement best practices to ensure the highest level of medication safety.
  • Reduce the risk of patient falls. Preventing falls is one of our highest priorities in ensuring a safe visit for all of our patients.
  • Prevent hospital acquired infections. Preventing infections is the goal of Tufts Medical Center’s Infection Prevention Program that is lead by highly experienced physicians and nurses.
  • Ensure surgical safety. Tufts Medical Center has implemented multiple strategies to eliminate surgical complications. 
  • Encourage patients to be informed healthcare consumers by reviewing our quality performance.
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Specialized + quality care

In providing the highest quality of care throughout the hospital, a number of our specialty services have been recognized for their excellence in quality. These services include:

  • Since the initiation of the novel Tufts Late Presenter Thrombolytic protocol in early 2020, 67% of patients were treated within the standard 4.5-hour window, while 33% received treatment within the extended 4.5-24 hour window—patients who would not have been eligible for this treatment at other hospitals. Tufts Medical Center is the only hospital in Massachusetts offering IV thrombolysis (clot-busting medication) for patients with acute ischemic stroke up to 24 hours from stroke onset.
  • The Advanced Heart Failure and Cardiac Transplant Program at Tufts Medical Center has earned a score of “5” from the Scientific Registry of Transplant Recipients (SRTR) in their latest outcome assessment study—making it the only Center in Massachusetts to receive the highest possible score.
  • Blue Cross Blue Shield "Blue Distinction Centers" in Bariatric Surgery, Cardiac Care, Adult Heart Transplants, Knee and Hip Replacement, Spine Surgery and Maternity Services. 
  • Level I Trauma Centers for adult and pediatrics, Level 4 Epilepsy Center and Level III NICU at Tufts Medical Center.