Non-Discrimination + Accessibility
Tufts Medicine (and its consolidated affiliates) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Tufts Medicine does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability and, where applicable, political beliefs, marital status, familial or parental status, or protected genetic information.

Providing accessible care

At Tufts Medicine, we provide:

  • Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Tufts Medicine location you will be receiving care at:

  • Tufts Medical Center Interpreter Services Department at 617.636.5547
  • Lowell General Hospital Interpreter Services Department at 978.937.6591
  • MelroseWakefield Hospital Interpreter Services Department at 781.338.7783
  • Care at Home Interpreter Services Department (LanguageLine Solutions) at 844.971.0965

If you believe that Tufts Medicine has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: 

You can file a grievance in person or by phone, mail, or fax. If you need help filing a grievance, the Patient Advocacy Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201
or by calling 1.800.368.1019 and 800.537.7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Español (Spanish) 
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

Português (Portuguese) 
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis.

繁體中文 (Chinese) 
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。

Kreyòl Ayisyen (French Creole) 
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.

Tiếng Việt (Vietnamese) 
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.

Русский (Russian) 
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

ربية (Arabic) 
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.لبكم.

ខ្មែរ (Cambodian) 
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។

Français (French) 
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.

Italiano (Italian) 
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.

한국어 (Korean) 
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 

λληνικά (Greek) 
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν.

Polski (Polish) 
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.

हिंदी (Hindi) 
ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।

ગુજરાતી (Gujarati) 
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે.

Download the Notice of Non-Discrimination + Accessibility by entity: