We know that the process of verifying your demographic and insurance information can sometimes seem overwhelming, but it serves many important purposes. The most important purposes are being able to identify you properly in our electronic medical record, collect information on how to reach you and your loved ones during and after your stay and collect the correct insurance information.

Some insurance companies require the hospital to notify them of your admission, but please do not worry; we will take care of that for you.

If you have any questions, please do not hesitate to contact the Manager of Admitting at the phone number below:

• Lowell General Main Campus - 978.937.6000, ext. 76006
• Lowell General Saints Campus - 978.458.1411, ext. 64414
• Please let us know if there is anything else we can do for you.

When you get emergency care or are treated by an out-of-network doctor at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan's copayments, coinsurance and deductible.

Accessing + requesting your medical records

We understand that your medical records are very personal and should be kept confidential. We take this very seriously and follow the Health Insurance Portability and Accountability Act (HIPAA) strictly to ensure that your records are always safe and secure.

Before releasing any documents, you must fill out and sign the Authorization for the Release of Health Information form. This is to make sure that your information is going to the right person. Sometimes, we may also need your physician's approval.

If you ever need to access your medical records, please don't hesitate to make a request. You have the right to access them at any time, and we're here to help. We can provide you with a copy or transfer them to another facility. You can also instantly access recent visit notes and lab and radiology findings in myTuftsMed. 

This mission is achieved by identifying existing and future health needs in the community, and addressing those needs through new or existing health initiatives, including education, prevention, and screening programs, both independently and in collaboration with other community resources.

Community benefit programs are designed to address specific community health needs and provide treatment or health education as a response to these identified needs by: improving access to healthcare services, enhancing the health of the community, advancing medical or health care knowledge, or relieving or reducing the burden of other community efforts.

View our current plan: Lowell General Hospital 2019-2020 Community Benefit Implementation Strategy Plan.

Find out more about our Community Benefit Program.