We develop programs to provide the needed services and support to the identified needs in the community.

Based on the community health needs assessment, our community programming is planned by the community benefits advisory council and by the board of trustees when the three-year community health implementation plan is approved.

• Community health implementation plan (2022-2025)
• Community health implementation plan (2020-2022)

Our areas of community health priorities are:

• Access to healthcare
• Chronic disease
• Disaster readiness and emergency preparation
• Infectious disease
• Mental illness and mental health
• Preventable injuries and poisonings
• Social determinants of health
• Substance use disorders
• Housing stability and homelessness
• Violence and trauma
• Vulnerable populations

Copies are available in our patient access department at MelroseWakefield Hospital, human resource department at Lawrence Memorial Hospital of Medford, MelroseWakefield Medical Building, North Reading Senior Center, Saugus Senior Center, 101 Main Street in Medford, Hallmark Health Medical Center in Reading, MelroseWakefield Diagnostic Imaging in Stoneham, Everett WIC office and community service department in Malden.
 

Assessing the current health status and needs of the communities we serve.

For our communities, our community health needs assessment defines our primary and secondary health priorities to be addressed and identifies opportunities for optimizing population health improvement.

This assessment is completed every three years, as required by state and federal law. It guides the planning and implementation of our three-year community health implementation plan.

• 2022 community health needs assessment summary and report
• 2019 community health needs assessment summary and report
• 2019 Everett and Malden community health needs summary and report

Copies available for public review

Copies are available in our patient access department at MelroseWakefield Hospital; human resource department at Lawrence Memorial Hospital of Medford; MelroseWakefield Medical Building in Wakefield; North Reading Senior Center; Saugus Senior Center; 101 Main Street in Medford; Hallmark Health Medical Center in Reading; MelroseWakefield Imaging in Stoneham; Everett WIC office; and community service department in Malden.

Promoting the health and well-being of our communities

We work to identify individuals in the community who are in need, including those with complex health needs or are facing social, economic and environmental disadvantages.

We partner with community service agencies, to reach out to those in need with direct services and to attend community events to provide health education and free medical screenings.

Data is collected to understand and identify the needs of our communities. We report our findings and develop a formal community health needs assessment every three years. This assessment advises the development of our community health implementation plan (as required by state and federal law).

• Learn about our community health needs assessment
• Discover how we build a community health implementation plan

Our patients, our neighbors

Whether for a quick appointment or a longer stay, we value and respect our patients and their families and friends. Thank you for respecting that all our facilities and campuses are tobacco-free.

We work with individuals with limited incomes and resources to find available options to cover the cost of their care.

The following documents will help explain and assist you in navigating our financial assistance process.

Our complete financial assistance policy and “plain language” summary are available in 8 languages. If you require a document or assistance in a language not listed, interpreter services support is available and will be provided at no cost.

Patient safety and quality care are our number one priority.

We are your family’s trusted health provider. We take our quality rankings very seriously and constantly monitor our results and use them as a guide for how we can improve services. We are focused on promoting and maintaining an integrated culture of safety to provide the highest quality care to the patients we serve.

We are proud that our performance meets or exceeds other hospitals in Massachusetts and the nation in several core measures. We continuously work to make improvements and to achieve quality excellence.